Administration Officer - WH Mental Health at Home
Administration Officer
- Location: Sunshine Hospital
- Employment Type: Full-Time or Part-Time, Ongoing (multiple positions)
- Salary: Grade 2 + Superannuation + Salary Packaging
About the Role:
Western Health is seeking a motivated and organised Administration Officer to join our innovative Western Health Mental Health at Home (WHMH at Home) service — an innovative model of acute mental health care delivered in the community.
WHMH at Home is a 24/7 service providing the equivalent of ten acute mental health beds in the community. Underpinned by the Hospital in the Home (HITH) model, the service delivers intensive, recovery-oriented treatment to adults experiencing acute mental health concerns who would otherwise require hospital admission.
As the Administration Officer, you will provide vital clerical support to the multidisciplinary team, ensuring smooth and efficient day-to-day operations. Your responsibilities will include maintaining accurate health records and databases, managing admissions and discharges, processing Mental Health Tribunal documentation, and supporting communication between staff, consumers, families, and external stakeholders.
This is an exciting opportunity to contribute to a new and evolving service that is transforming how acute mental health care is delivered across Melbourne’s west.
Key Responsibilities:
- Provide high-quality administrative support to the WHMH at Home team.
- Maintain accurate health records and data entry across key systems (iPM, Cerner, CMI, BOSSnet).
- Process admissions, discharges, and Mental Health Tribunal documentation in line with legislative and service requirements.
- Liaise professionally with consumers, families, carers, and internal and external stakeholders.
- Support efficient team operations, meetings, and communication processes.
About You:
You are a proactive and organised professional who thrives in a dynamic environment. You bring excellent communication, attention to detail, and a strong commitment to compassionate service.
You will also have:
- Previous administrative or reception experience, ideally in a health or community setting.
- Strong interpersonal and time-management skills with the ability to prioritise competing tasks.
- Proficiency in Microsoft Office and hospital information systems (iPM, CMI, Cerner, or similar).
- A collaborative approach and commitment to Western Health’s values: Compassion, Accountability, Respect, Excellence, and Safety.
About Western Health
Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.
With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.
We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.
We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.
Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.
Why join us?
Compensation and benefits
- Competitive salary packages aligned with market standards.
- Health and wellbeing programs, including flexible work arrangements.
- Scholarships and grants to support your continuous learning journey.
Learning and development opportunities
- Access the Western Health Learning Academy (WHA) for personalised learning pathways.
- Professional growth programs, including postgraduate studies and clinical education.
- Mentorship and career support.
Community impact and inclusion
- Make a meaningful difference in patients’ lives through compassionate care.
- Join a workforce that champions diversity and inclusion.
- Engage in community wellbeing initiatives and groundbreaking healthcare research.
Organisational culture and environment
- Thrive in a collaborative, compassionate and innovative team environment.
- Be part of a culture that celebrates continuous improvement and excellence in healthcare.
Ready to make an impact?
If you’re a values-driven administration professional who takes pride in delivering high-quality support and contributing to compassionate, recovery-oriented mental health care, we’d love to hear from you.
Join us in transforming how acute mental health care is delivered — empowering consumers, supporting staff, and strengthening community wellbeing.
Simply click “Apply” and follow the prompts to submit your application.
If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.
Closing date: 11:59pm on 20 November 2025.
Enquiries: For further information about this role, please contact:
Name: Sharlin Berna
Title: Deputy Director – Operational Performance & Transformation, Mental Health & Wellbeing Services
Phone: 0448 925 538
Email: Sharlin.Berna@wh.org.au
Alternate Contact: Melinda Burke
Title: Health Information Manager – Mental Health & Wellbeing Services
Phone: 0416 132 840
Email: Melinda.Burke@wh.org.au
Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).
Western Health does not accept unsolicited resumes/applications from recruitment agencies.
Western Health