Best Care Improvement Specialist

• Location: Multiple Western Health sites 
• Employment Type: Full-Time, Ongoing
• Salary: Admin Grade 4 + Superannuation + Salary Packaging

About the Role:

Western Health’s Best Care Division is seeking a passionate and driven Improvement Specialist to help deliver safer, smarter and more sustainable healthcare. 

This is an opportunity to enhance Best Care - working alongside clinicians, leaders and consumers to redesign services, strengthen governance, and embed a culture of continuous improvement across a large and complex health service. 

Key Responsibilities:

As an Improvement Specialist, you will play a diverse role in driving system-wide improvement. You will partner with teams to identify opportunities, test solutions, and deliver measurable outcomes that enhance safety, experience and efficiency. 

You will: 

• Lead and support improvement initiatives that strengthen quality and patient safety 

• Coach teams to apply practical improvement methods in real-world settings 

• Use data, audits, incident reviews and frontline insights to identify variation and measure impact 

• Design and facilitate workshops, diagnostics and co-design processes 

• Build improvement capability through education, mentoring and hands-on support 

• Partner with clinicians, leaders, consumers and external stakeholders to deliver sustainable change 

About You:

You are curious, collaborative and outcomes-focused, with a strong understanding of healthcare systems. 

You will bring: 

• A tertiary qualification in health, social sciences or a related discipline (or equivalent experience) 

• Experience in quality improvement, project management or service redesign within complex healthcare environments 

• Strong facilitation, stakeholder engagement and communication skills 

• Analytical capability and confidence working with data to inform change 

• Working knowledge of improvement methodologies (e.g. IHI Model for Improvement, PDSA cycles, driver diagrams) 

Click here for the Position Description.

About Western Health 

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.   

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.  

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.  

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall. 

Why join us?

Compensation and benefits

• Competitive salary packages aligned with market standards.
• Health and wellbeing programs, including flexible work arrangements.
• Scholarships and grants to support your continuous learning journey.

Learning and development opportunities

• Access the Western Health Learning Academy (WHA) for personalised learning pathways.
• Professional growth programs, including postgraduate studies and clinical education.
• Mentorship and career support.

Community impact and inclusion

• Make a meaningful difference in patients’ lives through compassionate care.
• Join a workforce that champions diversity and inclusion.
• Engage in community wellbeing initiatives and groundbreaking healthcare research.

Organisational culture and environment

• Thrive in a collaborative, compassionate and innovative team environment.
• Be part of a culture that celebrates continuous improvement and excellence in healthcare.

Ready to make an impact? 

If you’re passionate about improving patient centred care, we’d love to hear from you. Simply click on the “apply” button and follow the prompts. 

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.  

Closing date: 11:59pm on 23 July 2026.

Enquiries: For further information about this role, contact Melanie Paykel via Melanie.Paykel@wh.org.au. 

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people. 

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe. 

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable). 

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies. 

Western Health