Clerk - Record Services

• Location: Multiple Western Health Sites
• Employment Type: Full Time or Part Time, Ongoing and Casual Positions
• Salary: Admin Grade 1 + Superannuation + Salary Packaging

About the role:

We are seeking motivated individuals who enjoy working collaboratively to join the clerical team within the Record and Information Services department at Western Health. This role is responsible for assisting with the storage, protection, scanning and provision of medical records including medical record documentation required to support patient care at Western Health, ensuring client information is available in a timely and accurate manner. We are a large health service, and this requires services to continue after hours and on weekends and therefore flexibility in availability is essential.

We have multiple roles available and will consider Part Time, Full Time or casual employment. Please clearly indicate preference on submission of application.

Key responsibilities: 

• Preparation and scanning of documentation into the scanned medical record (Bossnet)
• Archive scanned documents according to department guidelines
• Processing Request for Information (ROI) applications to ensure other hospitals and health professionals have requested patient information available in a timely manner
• Participation in quality assurance activities to maintain high accuracy standards and support safe, high-quality patient care

About you: 

• Previous experience in a medical record department or health information service.  
• Effective time management skills with proven ability to manage own workload and deliver results  
• Strong communication skills with a strong customer focus 
• Ability to work collaboratively with peers as part of a team to achieve successful outcomes 
• Demonstrated ability, or ability to rapidly learn hospital computer systems and have a good working knowledge of the Microsoft Office package
• Demonstrated understanding of the importance of privacy and confidentiality 
• Ability to work effectively in a team and proven ability to be flexible and adaptable in an office environment  

Click here for the Position Description 

About Western Health 

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.   

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.  

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.  

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall. 

Why join us?

Compensation and benefits

• Competitive salary packages aligned with market standards.
• Health and wellbeing programs, including flexible work arrangements.
• Scholarships and grants to support your continuous learning journey.

Learning and development opportunities

• Access the Western Health Learning Academy (WHA) for personalised learning pathways.
• Professional growth programs, including postgraduate studies and clinical education.
• Mentorship and career support.

Community impact and inclusion

• Make a meaningful difference in patients’ lives through compassionate care.
• Join a workforce that champions diversity and inclusion.
• Engage in community wellbeing initiatives and groundbreaking healthcare research.

Organisational culture and environment

• Thrive in a collaborative, compassionate and innovative team environment.
• Be part of a culture that celebrates continuous improvement and excellence in healthcare.

Ready to make an impact? 

If you’re passionate about supporting a large health service to provide best care, we’d love to hear from you. Simply click on the “apply” button and follow the prompts. 

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.  

Closing date: 11:59pm on 16 June 2026.

Enquiries:  For further information about this role, contact Debra Gould via Debra.Gould@wh.org.au.

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people. 

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe. 

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable). 

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies. 

Western Health