Intake and HOPE Team Leader
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Location: Outer Community Team – Melton
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Employment Type: Full-Time
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Salary: RPN4, OT3, SW3, P3 + Superannuation + Salary Packaging
Are you an experienced mental health professional with strong leadership skills? Western Health is seeking a dedicated Intake & HOPE Team Leader to oversee and support our Intake and HOPE Teams. This is a fantastic opportunity to play a pivotal role in ensuring effective, recovery-oriented community mental health services.
About the Role
This is a full-time 6-month fixed term position with the benefit of an Accrued Day Off (ADO). As the Intake & HOPE Team Leader, you will provide operational oversight, clinical guidance, and strategic direction to the Intake and HOPE Teams. You will ensure that assessments, referrals, and post-crisis interventions are managed efficiently and aligned with best practices. The role also involves staff supervision, professional development facilitation, and collaboration with internal and external stakeholders to enhance service coordination and access pathways.
This leadership position requires a highly motivated individual with clinical expertise and the ability to manage team performance in a fast-paced environment. The role operates during standard business hours, Monday to Friday.
Key Responsibilities
• Provide leadership, supervision, and clinical guidance to the Intake and HOPE Teams.
• Ensure timely triage, assessment, and referral of consumers to appropriate services.
• Oversee risk assessments, crisis management, and clinical decision-making.
• Collaborate with internal and external stakeholders to enhance referral pathways.
• Lead service improvement initiatives and support professional development.
About You
To be successful in this role, you will have:
• Minimum 5 years’ experience for nurses and 7 years’ experience for allied health professionals in public mental health services, with at least 2 years in a leadership or senior clinician role.
• Relevant professional registration:
- Registered Psychiatric Nurse: Registration with the Nursing and Midwifery Board of Australia and a relevant mental health nursing qualification.
- Occupational Therapist: Registration with the Occupational Therapy Board of Australia and a recognised Occupational Therapy qualification.
- Social Worker: An approved degree in Social Work and eligibility for membership with the AASW.
- Psychologist: Registration with the Psychology Board of Australia and an approved qualification in Psychology with eligibility for general registration.
• Strong knowledge of recovery-oriented practice, risk assessment, and crisis intervention.
• Excellent communication, leadership, and problem-solving skills.
• Understanding of mental health legislation, consumer rights, and ethical practice.
• Current Victorian Driver’s Licence and ability to drive work vehicles.
Click here for the Position Description.
About Western Health
Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.
With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.
We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.
We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.
Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.
Why join us?
Compensation and benefits
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Competitive salary packages aligned with market standards.
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Health and wellbeing programs, including flexible work arrangements.
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Scholarships and grants to support your continuous learning journey.
Learning and development opportunities
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Access the Western Health Learning Academy (WHA) for personalised learning pathways.
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Professional growth programs, including postgraduate studies and clinical education.
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Mentorship and career support.
Community impact and inclusion
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Make a meaningful difference in patients’ lives through compassionate care.
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Join a workforce that champions diversity and inclusion.
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Engage in community wellbeing initiatives and groundbreaking healthcare research.
Organisational culture and environment
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Thrive in a collaborative, compassionate and innovative team environment.
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Be part of a culture that celebrates continuous improvement and excellence in healthcare.
Ready to make an impact?
If you’re passionate about compassionate care, innovation, community wellbeing, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.
If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.
Closing date: 11:59pm on 12 April 2026.
Enquiries: For further information about this role, contact Cassie Low on Cassie.Low@wh.org.au.
Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).
Western Health is committed to the psychosocial safety of all applicants and employees.
Western Health does not accept unsolicited resumes/applications from recruitment agencies.
Western Health