Medical Records Officer
- Location: Main - Footscray and Sunshine - Travel to other sites required.
- Employment Type: Full-Time, Ongoing
- Salary: Administration Grade 2 + Superannuation + Salary Packaging
About the role
We are seeking a motivated individual who enjoys working in a collaborative environment to join the Western Health Medical Records Services team. The purpose of this role is to oversee the Medical Record Services quality and compliance program to make sure that it is conducted and reported in a timely manner. This role will also work in collaboration with other senior staff across the departments to support daily operations and assist with key project tasks across all Western health sites including Bacchus Marsh Hospital, Melton Health Community Services, Sunshine Hospital, Footscray Hospital and Williamstown Hospital.
Key responsibilities:
Responsibilities include:
-
Conduct regular scanning quality assurance activities and investigate any scanning issues identified using the appropriate feedback mechanism.
-
Provide feedback to scanning staff as part of the quality assurance program including training and education for any gaps identified
-
Allocate daily scanning quality assurance activities to be performed by scanning staff to ensure that the quality and compliance program is undertaken in a timely manner.
-
Assisting in the review and update of policies, procedures and guidelines relevant to the functions of the department.
-
Support practices to assit in medical record information being made available to both internal and external health care providers in a timely and efficient manner, including offsite storage archival process and are followed.
-
Participate in the Medical Records on call roster, and ensure any additional training needed to be able to participate is completed, e.g BOSSnet or EMR training.
About you:
-
Previous experience in a medical record department or health information service.
-
Effective time management skills with proven ability to manage own work load and deliver results
-
Strong communication skills with a strong customer focus
-
Ability to work collaboratively with peers as part of a team to achieve successful outcomes
-
Demonstrated ability, or ability to rapidly learn hospital computer systems and have a good working knowledge of the Microsoft Office package.
-
Demonstrated understanding of the importance of privacy and confidentiality
-
Ability to work effectively in a team and proven ability to be flexible and adaptable in an office environment
About Western Health
Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.
With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.
We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.
We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.
Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.
Why join us?
Compensation and benefits
- Competitive salary packages aligned with market standards.
- Health and wellbeing programs, including flexible work arrangements.
- Scholarships and grants to support your continuous learning journey.
Learning and development opportunities
- Access the Western Health Learning Academy (WHA) for personalised learning pathways.
- Professional growth programs, including postgraduate studies and clinical education.
- Mentorship and career support.
Community impact and inclusion
- Make a meaningful difference in patients’ lives through compassionate care.
- Join a workforce that champions diversity and inclusion.
- Engage in community wellbeing initiatives and groundbreaking healthcare research.
Organisational culture and environment
- Thrive in a collaborative, compassionate and innovative team environment.
- Be part of a culture that celebrates continuous improvement and excellence in healthcare.
Ready to make an impact?
If you’re passionate about supporting a large hospital to deliver best care to their patients, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.
If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.
Closing date: 6 March 2026.
Enquiries: For further information about this role, contact Ivanna Lam, Ivanna.Lam@wh.org.au
Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).
Western Health does not accept unsolicited resumes/applications from recruitment agencies.
WH