Patient Administration Analyst
- Location: Braybrook Corporate Campus
- Employment Type: Fixed Term Peirod - Full-Time
- Salary: HS3 - HS4
About the role
Working closely with the Digital Health Operations team and key stakeholders within Western Health, the Patient Administration System (PAS) Team will be responsible for addressing incidents and resolving problems that are linked to patient administration. This includes evaluation and completion of change requests, completion of training for patient administration staff as required and testing and release of new patient administration functionality.
As part of this position you will be maintaining all PAS related applications and functionalities within Digital Health including any new applications and initiatives involving PAS workflows.
Key responsibilities:
- Maintain the EMR Scheduling and Registration workflows, including build and configuration
- Maintain iPM workflows, including build, configuration and user account management.
- Maintain, provide support for all applications managed by the Patient Administrative Team
- Work with end users to collect, evaluate and drive change requests following Change Management processes. Build and validate changes and assist with training and communication to end users of system enhancements
- Consult with key stakeholders on mandatory reporting requirements, including VINAH, VEMD,VPDC, and any other operational reports required.
About you:
- Be familiar with Oracle Health EMR or an equivalent EMR system and iPM or an equivalent PAS system
- Have demonstrated experience in a Digital Health setting
- Have demonstrated experience with Oracle Health build tools, specifically around Scheduling and Registration build tool applications
- Demonstrated experience with iPM or similar PAS system’s modules, components, build and configuration
- Show an understanding of clerical/administrative workflows in the inpatient, outpatient, emergency and theatre settings
- Have knowledge and/or experience with hospital mandatory reporting requirements including VINAH, VEMD, VPDC, ESIS, VAED
About Western Health
Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.
With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.
We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.
We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.
Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.
Why join us?
Compensation and benefits
- Competitive salary packages aligned with market standards.
- Health and wellbeing programs, including flexible work arrangements.
- Scholarships and grants to support your continuous learning journey.
Learning and development opportunities
- Access the Western Health Learning Academy (WHA) for personalised learning pathways.
- Professional growth programs, including postgraduate studies and clinical education.
- Mentorship and career support.
Community impact and inclusion
- Make a meaningful difference in patients’ lives through compassionate care.
- Join a workforce that champions diversity and inclusion.
- Engage in community wellbeing initiatives and groundbreaking healthcare research.
Organisational culture and environment
- Thrive in a collaborative, compassionate and innovative team environment.
- Be part of a culture that celebrates continuous improvement and excellence in healthcare.
Ready to make an impact?
If you’re passionate about Digital Health and improving Patient Administratve Systems, we’d love to hear from you. Simply click on the “apply” button and follow the prompts.
If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.
Closing date: 21 June 2025.
Enquiries: For further information about this role, contact Emily Sanders (PAS Manager) on 0406 449 665, or via email Emily.Sanders@wh.org.au.
Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.
Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.
All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).
Western Health does not accept unsolicited resumes/applications from recruitment agencies.
Western Health