Planned Surgery & Endoscopy Scheduler

• Location: Footscray/Sunshine Hospital
• Employment Type: Ongoing, Full-Time
• Salary: Admin Grade 1 (HS1) + Super + Salary Packaging

About the role 

We are seeking a highly motivated and experienced Scheduler to join our Planned Surgery and Endoscopy Access team as a Planned Scheduler. This crucial role focuses on optimising patient preparation and streamlining surgical pathways to ensure the efficient and safe delivery of planned surgical procedures.

The Planned Surgery and Endoscopy Scheduler plays a vital role in the efficient and effective delivery of patient care by accurately entering patient data and scheduling appointments for all planned surgical and endoscopic procedures. This position requires a high level of organisation, attention to detail, and excellent customer service skills to ensure a smooth and timely patient journey.

Key Responsibilities:

Data Management

• Maintain accurate patient records within patient information systems.
• Accurately record all patient information in relevant patient management systems and Electronic Medical Record (EMR), including requests for admissions, theatre schedules, pre-admission 
• Compliance with the DH Planned Surgery Access Policy 2024 and Elective Surgery Information System (ESIS)

Patient Management:

• Collaborate with the Liaison Nurse to effectively manage the patient journey for all planned procedures.

Administrative Support:

• Perform administrative tasks including data entry, scheduling, and maintenance of patient records.
• Perform basic office duties.

 Customer Service:

• Provide accurate and timely correspondence to patients regarding their surgical journey, including appointment confirmations and updates.
• Respond promptly and professionally to all telephone, email and verbal enquiries from patients, families, and other departments.

About you: 

• Healthcare Experience: Prior experience working within a healthcare environment.
• Waiting List Management: Previous experience in managing patient waiting lists or related healthcare scheduling.
• System Proficiency: Competency in using iPM and Electronic Medical Record (EMR) systems.
• Medical Terminology: Sound knowledge of medical terminology.
• Ability to work collaboratively within a multidisciplinary team.

Click here for the Position Description.

About Western Health

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs. 

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include

oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.

Why join us?

Compensation and benefits

• Competitive salary packages aligned with market standards.
• Health and wellbeing programs, including flexible work arrangements.
• Scholarships and grants to support your continuous learning journey.

Learning and development opportunities

• Access the Western Health Learning Academy (WHA) for personalised learning pathways.
• Professional growth programs, including postgraduate studies and clinical education.
• Mentorship and career support.

Community impact and inclusion

• Make a meaningful difference in patients’ lives through compassionate care.
• Join a workforce that champions diversity and inclusion.
• Engage in community wellbeing initiatives and groundbreaking healthcare research.

Organizational culture and environment

• Thrive in a collaborative, compassionate and innovative team environment.
• Be part of a culture that celebrates continuous improvement and excellence in healthcare.

Ready to make an impact?

Simply click on the “apply” button and follow the prompts.

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Closing date: 1159pm on 26 July 2026.

Enquiries: For further information about this role, contact Planned Surgery & Endoscopy Administration Manager, Gayan De Mel on 0478 918 835.

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

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