Psychosocial Support Worker (HOPE)

• Location: Melton
• Employment Type: Part-Time (0.8 EFT), Ongoing
• Salary: Welfare Worker Class 2 + Superannuation + Salary Packaging

About the Role:

Make a difference when it matters most.

Western Health is seeking a compassionate and motivated Psychosocial Support Worker to join our Hospital Outreach Post Suicidal Engagement (HOPE) team.

The HOPE program provides intensive, short-term psychosocial support to people following a suicide attempt or suicidal crisis. Working alongside a Mental Health Clinician, you will support consumers to build resilience, strengthen protective factors and reconnect with the services, supports and community resources that matter most to them.

This is a rewarding opportunity to be part of a multidisciplinary team committed to recovery-oriented, person-centred care.

Key Responsibilities:

As a HOPE Psychosocial Support Worker, you will:

• Provide practical, recovery-focused psychosocial support to consumers following a suicidal crisis.
• Work collaboratively with Mental Health Clinicians to deliver coordinated care and support planning.
• Build strong therapeutic relationships with consumers, families and carers.
• Support consumers to access housing, financial, employment, education and community supports.
• Advocate for consumers and promote recovery, hope and social connectedness.
• Work closely with hospitals, GPs, community agencies and other support services to ensure seamless transitions of care.
• Contribute to service evaluation and ongoing quality improvement.

About You:

You are someone who is passionate about supporting people through recovery and understands the importance of compassionate, person-centred care.

You will have:

• Qualifications and/or experience in community services, mental health, alcohol and other drugs, allied health, family support or a related human services field.
• Experience supporting people with complex psychosocial needs.
• Excellent communication and relationship-building skills.
• The ability to work collaboratively within a multidisciplinary team.
• Strong organisational and time management skills.
• A commitment to recovery-oriented and trauma-informed practice.
• A current Victorian Driver Licence.

People with lived experience of mental health challenges or caring for someone affected by suicidal distress are strongly encouraged to apply.

Why Join Western Health?

• Be part of an innovative suicide prevention program that makes a genuine difference.
• Work within a supportive multidisciplinary team.
• Comprehensive orientation, supervision and professional development.
• Salary packaging and employee wellbeing benefits.
• Opportunities to contribute to service innovation and quality improvement.
• Join one of Victoria's fastest-growing Mental Health and Wellbeing Services.

Click here for the Position Description.

About Western Health 

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.  

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.  

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges. 

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall. 

Why join us? 

Compensation and benefits 

• Competitive salary packages aligned with market standards. 

• Health and wellbeing programs, including flexible work arrangements. 

• Scholarships and grants to support your continuous learning journey. 

Learning and development opportunities 

• Access the Western Health Learning Academy (WHA) for personalised learning pathways. 

• Professional growth programs, including postgraduate studies and clinical education. 

• Mentorship and career support. 

Community impact and inclusion 

• Make a meaningful difference in patients’ lives through compassionate care. 

• Join a workforce that champions diversity and inclusion. 

• Engage in community wellbeing initiatives and groundbreaking healthcare research. 

Organisational culture and environment 

• Thrive in a collaborative, compassionate and innovative team environment. 

• Be part of a culture that celebrates continuous improvement and excellence in healthcare. 

Ready to make an impact? 

If you’re passionate about supporting people at one of the most important points in their recovery journey, we’d love to hear from you. Simply click on the “apply” button and follow the prompts. 

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.  

Closing date: 11:59pm on 27 July 2026.

Enquiries: For further information about this role, contact Cassie Low via Cassie.Low@wh.org.au. 

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

Western Health