Revenue Service Officer

• Location: Braybrook
• Employment Type: Part-Time (56 hours/fortnight), Fixed Term (until June 2027)
• Salary: Admin Grade 2 + Superannuation + Salary Packaging

About the Role:

Western Health is seeking an experienced Revenue Services Officer to join our Revenue Services team on a part-time, fixed-term contract until the end of June 2027, working Monday to Friday during school hours.

This role will be based out of our Braybrook Hub and is a great opportunity for someone seeking part-time work within a supportive healthcare environment.

The successful candidate will ideally have experience in public health billing, with strong attention to detail, sound administrative skills, and the ability to work confidently across billing processes in a busy health service setting.

You will work closely with a Senior Revenue Services Officer who specialises in Medicare ineligible billing, providing support across revenue-related tasks, billing follow-up, account review, and general administrative functions to assist with accurate and timely revenue outcomes.

Key Responsibilities:

The Revenue Services Officer will be responsible for supporting the Revenue Services team with a range of billing and administrative functions, including:

• Supporting Medicare ineligible billing processes, including account review, follow-up and data entry.
• Assisting with billing tasks to ensure accurate and timely processing of patient accounts.
• Supporting TAC patients with their claims, including lodging claims where required and entering, identifying and confirming approved claim numbers.
• Reviewing patient and billing information to identify missing or incomplete details.
• Following up outstanding information with patients, internal teams, health funds, and other relevant stakeholders.
• Supporting with billing investigations, account corrections and general revenue tasks.
• Assisting with invoice preparation, billing documentation and account enquiries.
• Ensuring all work is completed in line with Western Health procedures, privacy requirements and relevant compliance obligations.
• Providing professional and helpful communication to patients, staff and external stakeholders.

About You: 

• Experience working in a hospital or health accounts environment.
• Experience using Microsoft Office Suite, including intermediate skills in Excel and Word.
• High accuracy, strong numerical skills and effective task prioritisation.
• Excellent communication and customer service skills that align with our organisational values.
• Ability to effectively work independently and as part of a collaborative team. 

Click here for the Position Description.

About Western Health 

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs.   

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.  

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology. 

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall. 

Why join us?

Compensation and benefits

• Competitive salary packages aligned with market standards.
• Health and wellbeing programs, including flexible work arrangements.
• Scholarships and grants to support your continuous learning journey.

Learning and development opportunities

• Access the Western Health Learning Academy (WHA) for personalised learning pathways.
• Professional growth programs, including postgraduate studies and clinical education.
• Mentorship and career support.

Community impact and inclusion

• Make a meaningful difference in patients’ lives through compassionate care.
• Join a workforce that champions diversity and inclusion.
• Engage in community wellbeing initiatives and groundbreaking healthcare research.

Organisational culture and environment

• Thrive in a collaborative, compassionate and innovative team environment.
• Be part of a culture that celebrates continuous improvement and excellence in healthcare.

Ready to make an impact? 

If you’re passionate about utilising your skillset to deliver high-quality revenue services in a healthcare setting, we’d love to hear from you. Simply click on the “apply” button and follow the prompts. 

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.  

Closing date: 11:59pm on 6 August 2026.

Enquiries: For further information about this role, contact Francis Anggo via Francis.Anggo@wh.org.au.

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people. 

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe. 

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable). 

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies. 

Western Health