Team Leader - Junior Medical Staff

• Location: Footscray Hospital
• Employment Type: Ongoing, Full-Time
• Salary: Admin Officer Grade 4 Salary $93,657–$102,482 p.a. + Superannuation + Salary Packaging 

About the role:

Western Health is seeking a capable, detail-focused and people-oriented leader to join our Medical Workforce Unit (MWU) as Team Leader - Junior Medical Staff (JMS).

This is a hands-on frontline leadership role for someone who thrives in fast-paced environments, enjoys solving operational challenges and takes pride in delivering reliable medical resources that directly support patient care.

As the Team Leader, you will be responsible for the day-to-day leadership and delivery of safe, accurate and timely rostering and operational workflows for our Junior Medical Staff across all Units at Western Health.

The role is embedded within the JMS team and combines hands-on operational work with team leadership. You will hold direct accountability for rosters being completed and maintained, daily sick leave and vacancy replacement, accurate timesheets and payroll inputs and effective team support.

You will be the first point of escalation for JMS Coordinators and the first point of contact for internal and external stakeholders, including clinical units, after-hours services and Payroll.

Key responsibilities:

Safe and effective rostering and operations

• Ensuring JMS rosters are accurate, compliant and published on time
• Managing daily staffing changes, sick leave and unplanned absences
• Maintaining safe staffing coverage across all campuses, 24/7

Payroll accuracy and operational quality

• Reviewing timesheets, overtime, recall and on-call claims for accuracy
• Acting as the first escalation point for pay queries and discrepancies
• Working closely with Payroll to resolve issues and prevent repeat errors

Team leadership and capability development

• Providing day-to-day leadership, guidance and support to R&O Coordinators
• Allocating work, managing priorities and ensuring operational coverage
• Coaching, mentoring and training staff to build capability and consistency
• Supporting onboarding and hands-on training for new team members

Stakeholder service and problem solving

• Acting as the first point of contact for clinical units and operational stakeholders
• Providing timely, accurate and professional advice on rostering and operational matters
• Escalating high-risk or complex issues to the Manager - JMS as required
• Contributing to continuous improvement of processes, SOPs and systems

About the Medical Workforce Unit (MWU)

The MWU is a dynamic and high-impact team that supports more than 2,000 medical staff across Western Health. We provide strategic direction and hands-on operational leadership in all aspects of medical workforce management, including recruitment, credentialing, contracting, rostering, onboarding, workforce planning, leave management, timesheets and payroll support.

We work closely with hospital leadership, clinical departments and external partners to ensure our hospitals are safely staffed and able to deliver world-class care to the communities of Melbourne’s West.

As Western Health continues to expand, including the opening of the new Footscray Hospital, this is an exciting time to shape the future of medical workforce services.

Who We’re Looking For Someone Who Brings

• Experience in rostering and workforce operations, ideally in healthcare or a complex operational environment
• Strong attention to detail and a commitment to accuracy
• Experience leading, coaching or mentoring others
• Confidence managing enterprise agreements and safe working hours
• Excellent organisational and time management skills
• Strong communication and stakeholder engagement skills
• The ability to remain calm, practical and solutions-focused under pressure
• A customer-focused mindset and pride in delivering reliable service
• Experience in medical workforce or hospital operations is highly regarded.

Click here for the Position Description

About Western Health

Western Health is one of the largest healthcare providers in Victoria, caring for a vibrant, diverse and rapidly growing community of one million people in Melbourne’s western suburbs. 

With more than 13,000 staff, Western Health delivers 800,000+ occasions of care every year, providing high-quality, person-centred care across every life stage.

We provide a combination of hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients and newborn babies. Specialties include oncology, renal, mental health, women’s health and maternity, chronic diseases, geriatrics and cardiology.

We have remarkable strengths in chronic disease, complex care and developing innovative and sustainable healthcare solutions. Our experience at the coalface of healthcare delivery for some of Australia’s most culturally and socioeconomically diverse and vulnerable populations provides us with unique insights into the most pressing health challenges.

Western Health operates four acute public hospitals: Sunshine Hospital (including Joan Kirner Women’s and Children’s), Footscray Hospital, Williamstown Hospital and Bacchus Marsh Hospital. We also operate Sunbury Community Hospital, Sunshine Mental Health and Wellbeing Centre, Melton Health and Community Services, Bacchus Marsh Community Health Centre, Caroline Springs Community Health Centre and Grant Lodge Residential Aged Care in Bacchus Marsh. Western Health also provides the primary healthcare service at the Dame Phyllis Frost Centre, a women’s prison located in Ravenhall.

Compensation and benefits

• Competitive salary packages aligned with market standards.
• Health and wellbeing programs, including flexible work arrangements.
• Scholarships and grants to support your continuous learning journey.

Learning and development opportunities

• Access the Western Health Learning Academy (WHA) for personalised learning pathways.
• Professional growth programs, including postgraduate studies and clinical education.
• Mentorship and career support.

Community impact and inclusion

• Make a meaningful difference in patients’ lives through compassionate care.
• Join a workforce that champions diversity and inclusion.
• Engage in community wellbeing initiatives and groundbreaking healthcare research.

Organisational culture and environment

• Thrive in a collaborative, compassionate and innovative team environment.
• Be part of a culture that celebrates continuous improvement and excellence in healthcare.

We encourage you to apply as soon as possible, as applications will be reviewed and interviews may conclude prior to the closing date.

If you are an experienced rostering or operations professional who enjoys leading by example, mentoring others and being the trusted first point of contact for complex issues, we would love to hear from you. Simply click on the “apply” button and follow the prompts. 

If you are currently employed at Western Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the intranet before applying.

Enquiries: For further information about this role, contact Hien Nguyen, Director Medical Workforce Unit via Hien.Nguyen3@wh.org.au.

Western Health is an equal opportunity employer committed to attracting and retaining diversity in our workforce. We encourage applications from Aboriginal and Torres Strait Islander people.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health does not accept unsolicited resumes/applications from recruitment agencies.